DERMA-Rx HELP CENTER
Return & Exchange
Return
Yes, only products in their original packing (unopened and undamaged) may be returned for refund within two (2) weeks from the date of purchase indicated on the order invoice. However, in any event, no refunds shall be given if the product(s) is/are purchased using gift vouchers/under promotion/as a free gift.
Yes, only products in their original packing (unopened and undamaged) may be returned for refund within two (2) weeks from the date of purchase indicated on the order invoice. However, in any event, no refunds shall be given if the product(s) is/are purchased using gift vouchers/under promotion/as a free gift.
No, return and refund for all international orders are currently not available.
We’re sorry to hear that you wish to return your order for refund. Please email or call us at (65) 6223 9555 for any return of order.
Yes, shipping or delivery cost associated with the return/exchange of the product are borne by customer.
Alternatively, you may also make your return/exchange directly at our derma-Rx showroom:
1557 Keppel Road #01-05, Singapore 089066
(Monday – Friday: 9am to 6pm)
We’ll send you an email notification once your refund has been processed. After receiving this email, your refund should appear in your credit/debit card account within 10 business days. However, for some banks, it will only reflect on your next billing statement.
If you do not see your refund within 14 business days since you received our email, please contact our Customer Service team.
Any refund given shall be subject to deduction of all applicable credit card and bank charges and admin fees.
In cases where an allergic reaction develops and such allergy is verified in writing by Clinic physician to be caused solely by the use of the product(s) purchased, or the said product(s) is/are found to be unsuitable for use by the customer due to other medical reasons (written verification by a Clinic physician required), a full refund will be given provided that the relevant product(s) is/are returned within two (2) weeks.
Exchange
Products can only be exchanged if there is a defect or dispensed wrongly, within one (1) month from the date of purchase with order invoice. However, we do accept exchange of item subjected to case-to-case basis. Any request for exchange must be accompanied by the order invoice.
Products that have been used or are not in their original and undamaged packing are strictly non exchangeable, not subjecting to defected goods.
In any event, no exchange shall be granted if the product(s) is/are purchased using gift vouchers/under promotion/as a free gift.
If you wish to exchange your item, please email or call us at (65) 6223 9555. Customer may opt to exchange the purchased product for another product of a higher value and pay for the difference. However, no cash shall be refunded should customer opt to exchange purchased products for another product of a lower value.
No, exchange for all international orders are currently not available.
Yes, shipping or delivery cost associated with the return/exchange of the product are borne by customer.
In any event, the exchange is made due to good defect(s), exchange shipping fee will be waived.
You may make your return/exchange directly at our derma-Rx showroom:
1557 Keppel Road #01-05, Singapore 089066
(Monday – Friday: 9am to 6pm)